We've put together some info to help you get the best out of bvunza and also set out in clear terms how we work with agents and other advert posters and how we expect them to behave. The info that follows forms a Code of Practice for agents and other advert posters using bvunza. As with all our users we expect agents and other advert posters to follow bvunza's terms and conditions. In addition the following applies.

1. Registering your account
   1. If you're a branch representing a larger company we only allow one account per branch and prefer the branch manager to be listed as the account holder. You may need to change this if you've registered in your own name. You can do that from the 'Edit My Profile' page of your account.
   2. Don't worry, you'll be able to list individual agent names on the ads you place if a particular person is managing a room or property.
2. Placing your ads
   1. It's important to us that our users get to see details of the actual room/property and furnitures and appliances they'll be living in or using. We don't allow generic ads. Only upload photos of the actual room/property or furnitures and appliances. Duplicating the same images across several ads can also make users suspicious. This will put them off contacting you but may also lead to your ad being reported by users or flagged by our moderation team.
   2. This also applies to placing multiple ads for the same room/property or furnitures and appliances. When users search the listings on bvunza, seeing the same rooms/property or furnitures and appliances over and over again makes it impossible to find anything, resulting in a terrible user experience. Posting an ad then deleting it repeatedly and placing a new one, in an attempt to keep your room at the top of the listings, will result in your ads being removed. We developed a tool called 'boosts' that does the same thing without you needing to repost ads.
   3. Rent Agency Fee Settings
      All advert posters posting under the "properties" section, should be aware and take note of the regulated agent fee stated below.
3. Bait and switch
   1. bvunza doesn't allow 'bait and switch' - the practice of advertising a room/property or furnitures and appliances that doesn't exist in order to attract users with the intent of selling them a different or higher priced room/property or furnitures and appliances.
4. Keeping your ads up to date
   1. If anything changes in terms of what's listed in your ad, please edit your ad to keep things up to date - this reduces the risk of your ads being reported as misleading and being suspended while we investigate. As soon as a room/property or furnitures and appliances is let or sold, we do ask that you remove/close your ad. Only rooms/property or furnitures and appliances that are actually available for rent or sale are allowed on the site.
5. Sending and responding to messages
   1. You can use bvunza to advertise rooms/property or furnitures and appliances and market them to people looking in the area they're located in.
   2. Where we find any user abusing the messaging system we'll suspend their ads while we investigate.
   3. We have tools to help you market your rooms and properties more effectively. You can see these from the Upgrade page of your account.
6. Site moderation
   1. All ads and accounts are monitored by our site moderation team and are subject to review, suspension or complete closure if they're found to be breaching any of the above. We also take into account conduct away from the site, including an agency's service reviews and any reports we receive from our users. Whenever we're contacted by a user about a specific ad or advertiser we always investigate and take appropriate steps if necessary.
   2. This also extends to freelance agents, where we'll hold the account-holding agency responsible for the conduct of anyone working on their behalf, whether directly employed or freelance. If any action is deemed necessary, it will be taken against the agency concerned as well as the individual.
   3. We expect all agents, other ad posters and service providers using bvunza to treat our users with respect and professionalism at all times.
   4. Support and advice on using bvunza as an agent, other ad posters or service provider
   5. We always prefer to work with agents rather than have a blanket approach. We're aware non-compliance with any rules (whether ours or other legal or regulatory requirements) can be down to error or the actions of a single employee. But our number one priority is always user safety and making sure bvunza provides a positive experience for all our users.
   6. If you have any questions about using bvunza as an agent, other ad posters or service provider or would like advice on how to make the most of your account, you can contact us.
7. When going for inspection:
   1. Take someone along
   2. Tell someone where you are going (address)
   3. Turn on your location