When you use bvunza, you trust us with your personal data. We're committed to keeping that trust. That starts with helping you understand our privacy practices.If you'd like to know what information we hold about you, or you have any other queries or complaints in relation to this privacy policy, our contact details are as follows
Email: help@bvunza.com or admin@bvunza.com
Phone: 09098979979

This notice describes the personal data we collect and how it's used and shared and your right as a user.

Data collections and uses

The following data is collected by or on behalf of bvunza

1. Data provided by users. This includes:
   1. User profile: We collect data when users create or update their bvunza accounts. This may include their name, email, phone number, login name and password, payment or banking information, related verification information like driver's license, utility bill ( which includes NEPA bill or water bill) and other government identification documents (which may indicate document numbers as well as birth date, gender, and photo). This also includes gender and/or occupation (when required for certain bvunza services) We may use the photos ( from users profile, ID card or drivers license or any other document that contains user's passport photo) submitted by users to verify their identities.
   2. User content: We collect the information users submit when they contact bvunza customer support, provide ratings feedback or reviews for other users or otherwise contact bvunza.
   3. Data from other sources. This includes:
      1. User feedback, such as ratings, feedback, or reviews.
      2. Users or others providing information in connection with claims or disputes.
      3. Vendors who help us verify users' identity, background information; for safety, and security purposes.
      4. bvunza may combine the data collected from these sources with other data in its possession.
2. How we use personal data
   1. bvunza collects and uses data for the following purposes:
   2. To enhance the safety and security of our users and services
   3. For customer support
   4. For research and development
   5. To enable communications between users
   6. To send marketing and non-marketing communications to users
   7. bvunza does not sell or share user personal data with third parties for their direct marketing, except with users' consent.
3. bvunza uses the data it collects for purposes including:
   1. Providing services and features. bvunza uses the data we collect to provide, personalize, maintain, and improve our services.
   2. This includes using the data to:
   3. Create and update users' accounts.
   4. Verify advertisers' identity
   5. Offer, process, or facilitate payments for our services.
   6. Enable features that allow users to share information with other people, such as when users review ad owners
   7. Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.
4. Safety and security
   1. We use personal data to help maintain the safety, security, and integrity of our services and users. This includes:
      • using information derived from driver's license photos and national ID card, for safety and security purposes. This includes comparing photographs that we have on file against photographs (i) of other users to prevent identity-borrowing, and (ii) from public databases to verify user identity.
      • Using device, profile, usage, and other data to prevent, detect, and combat fraud or unsafe activities
      • Using user ratings and reviews to encourage compliance with our code of practice and as grounds for deactivating agents, service providers and other ad posters with low ratings and bad reviews or who otherwise violated such guidelines.
   2. When going for inspection:
      1. Take someone along
      2. Tell someone where you are going (address)
      3. Turn on your location
5. Customer support
   1. bvunza uses the information we collect (including recordings of customer support calls with notice to and the consent of the user) to provide customer support, including to:
      • Direct questions to the appropriate customer support person
      • Investigate and address user concerns
      • Monitor and improve our customer support responses and processes
6. Research and development
   1. We may use the data we collect for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us to improve and enhance the safety and security of our services, improve our ability to prevent the use of our services for illegal or improper purposes, develop new features and products, and facilitate finance solutions in connection with our services.
7. Enabling communications between users.
8. Marketing
   1. bvunza may use the data we collect to market our services to our users. This includes sending users communications about bvunza services, features, promotions, studies, surveys, news, updates, and events.
   2. We may use the data we collect to personalize the marketing communications (including advertisements) that we send, including based on past use of bvunza's services.
9. Non-marketing communications
   1. bvunza may use the data we collect to generate and inform users of changes to our terms, services, or policies; or send other communications that aren't for the purpose of marketing the services of bvunza.
10. Legal proceedings and requirements.
    1. We may use the personal data we collect to investigate or address claims or disputes relating to use of bvunza's services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.

Your rights

You are entitled to know what personal data we hold about you and you may ask us to make any necessary changes to ensure it is accurate and kept up to date. If you wish to do this, please contact us using the contact information provided above. There will be no charge for this service; if, however, you log multiple requests, a nominal charge may be applied to cover the administration of those requests. We may also require you to provide us with appropriate identification.

You have the right to 'block' or request the deletion or removal of personal data to prevent further processing. This right to erasure is also known as 'the right to be forgotten'. Specific circumstances in which you can request the deletion or removal of personal data include:

1. Where the personal data is no longer necessary for the purposes for which it was collected or otherwise processed
2. Where you withdraw consent
3. When you object to the processing and there is no overriding legitimate interest for continuing the processing
4. Where the personal data was unlawfully processed
5. Where the personal data has to be erased in order to comply with a legal obligation

In case a deletion is not possible due to legal, statutory or contractual retention periods, or if it requires disproportionate efforts or prejudices your legitimate interests, the data will be blocked instead of deleted.

You have the right to withdraw your consent for us to collect, process and store your data at any time. If you wish to withdraw your consent, please confirm this via email to admin@bvunza.com

If you have a complaint about any aspect of data protection or if you feel your privacy has been breached by us, we would like to hear from you. To help us investigate and resolve your concerns as quickly as possible, please contact us via email to help@bvunza.com

You may request that we cease sending you any marketing information at any time by notifying us in writing, following any "unsubscribe" instructions included in any marketing communications which we send to you.

You are required to provide personal data in order to enter into a contract with us. Failure to provide this personal data may mean that we are unable to execute the contract, and could result in termination of our provision of services to you.

If at any time we intend to process your personal data for a reason or in a manner not originally communicated, then prior to performing that processing we will provide you with all relevant information.

Changes to our privacy policy

We reserve the right to make changes to this privacy policy from time to time. Any such changes to our privacy policy will be posted to our website and, if we consider it to be appropriate, sent to you by e-mail.